Last updated: October 8, 2026
These Terms of Service ("Terms") are a binding agreement between you and Create & Lead Marketing LLC, a Utah limited liability company that operates under the brand names Content Cowboy Marketing and Create & Lead Studios ("Company," "we," "us," or "our"), located in West Jordan, Utah 84084.
These Terms govern your use of our websites, landing pages, application forms, free trainings, and content (the "Site"), and any marketing, content production, editing, posting, coaching, or consulting services we provide (the "Services").
By using the Site, submitting a form, or purchasing Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.
Client agreements control. If you sign a separate written client agreement, proposal, or order form with us (a "Client Agreement"), that document governs your Services. If it conflicts with these Terms, the Client Agreement controls.
Eligibility. You must be at least 18 years old and able to enter a binding contract. If you act for a business, you confirm you are authorized to bind it, and "you" includes that business.
Business use only. Our Services are offered to business owners, entrepreneurs, and professionals for business purposes, not for personal, family, or household use.
What we do. Depending on your package, the Services may include content strategy, scripting, filming direction, video editing, posting, analytics reporting, lead-capture setup, and coaching. The exact scope, deliverables, schedule, and price are set out in your Client Agreement or the offer you accept.
No guarantee of results. Except for any written guarantee in your Client Agreement (see Section 3), we do not promise any specific number of views, followers, leads, appointments, sales, or revenue. Social media platforms control their own algorithms and can change them at any time. Results depend on factors outside our control, including your industry, offer, pricing, market demand, budget, sales process, and follow-through.
Testimonials and examples. Testimonials, case studies, screenshots, and statistics on the Site reflect the individual experiences of specific clients. They are not typical and are not a promise that you will achieve similar results. Many clients see smaller results, and some see no measurable change.
Your responsibilities. You agree to:
Account access. If you give us login access to your social or advertising accounts, you remain the owner and are responsible for those accounts. We are not responsible for platform actions such as reduced reach, restrictions, suspensions, or bans.
If you are an eligible client and we do not generate at least 100 Qualified Leads for you within the Guarantee Period, you may request a refund as described below. This is the only guarantee we offer, and it applies only if your Client Agreement includes it.
Definitions.
Eligibility requirements. To qualify, you must, for the entire Guarantee Period:
How leads are counted. Leads are counted using your CRM, form submissions, and platform analytics. You agree to give us access to these records. If a platform outage, account restriction, or delay caused by you stops posting, the Guarantee Period is extended by the length of that interruption.
How to claim. Email [email protected] within 14 days after the Guarantee Period ends. We will review the lead records with you within 10 business days.
Your remedy. If you met every eligibility requirement and fewer than 100 Qualified Leads were generated, we will refund the service fees you paid for the Guarantee Period, within 30 days after confirming your claim. Fees for third-party costs (such as software, ad spend, or travel) are not refundable. This refund is your sole and exclusive remedy for our failure to meet the guarantee.
Fees. You agree to pay the fees in your Client Agreement or the offer you accept. Unless stated otherwise, fees are billed in advance, in US dollars, and you authorize us or our payment processor to charge your payment method on each billing date.
Late payment. If a payment fails or is more than 7 days late, we may pause the Services until your account is current. Paused time does not extend your term or count toward any guarantee.
Refunds. Because our Services involve time reserved for you and work started immediately, fees are non-refundable once paid, except as provided in Section 3 or required by law.
Cancellation. You may cancel at the end of any minimum term in your Client Agreement by giving at least 30 days' written notice to [email protected]. You remain responsible for fees through the end of the notice period. We may end the Services for any reason with 30 days' notice, or immediately if you breach these Terms, fail to pay, or act abusively toward our team.
Chargebacks. Please contact us before disputing a charge so we can resolve it. Filing a chargeback for Services that were delivered is a breach of these Terms.
Taxes. Fees do not include taxes. You are responsible for any sales, use, or similar taxes that apply to your purchase.
Your content. You own the final videos and posts we deliver to you once you have paid for them in full, along with your name, likeness, logos, and materials you provide. You give us a license to use your materials as needed to perform the Services.
Our materials. We keep ownership of our methods, frameworks (including the Content Crowbar System), script templates, training materials, software, and internal processes, and anything we created before or outside your engagement. You may not resell, copy, or teach our materials without written permission.
Portfolio and testimonials. Unless you tell us in writing not to, you allow us to show the work we produced for you, and the public results of that work, in our portfolio and marketing. We will only publish a testimonial from you with your permission. We do not pay for testimonials. If a client featured on our Site received any compensation, discount, or free service connected to their testimonial, we will disclose it next to that testimonial.
Site content. All content on the Site, including text, graphics, videos, and trainings, is owned by us or our licensors and is protected by copyright and trademark law. You may view it for your own business use but may not copy, distribute, or create derivative works from it.
Third-party platforms. Our Services rely on platforms such as Instagram, Facebook, TikTok, YouTube, and our CRM providers. We are not affiliated with or endorsed by those platforms, and we are not responsible for their availability, policies, or changes.
Disclaimer of warranties. Except as expressly stated in your Client Agreement, the Site and Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Information on the Site is for general educational purposes and is not financial, legal, or tax advice.
Limitation of liability. To the fullest extent permitted by law: (1) we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, even if we were told they were possible; and (2) our total liability for all claims relating to the Site or Services is limited to the fees you paid us in the 3 months before the event that gave rise to the claim. These limits do not apply to liability that cannot be limited by law, such as liability for fraud or willful misconduct.
Indemnity. You agree to defend, indemnify, and hold harmless the Company and its owners, employees, and contractors from any claims, losses, and costs (including reasonable attorneys' fees) arising from: content, claims, or materials you provide or approve; your products, services, or offers; your violation of these Terms, any law, or any platform's rules; or your dealings with your own leads and customers.
Text messages and calls. If you check a consent box on our forms, you agree to receive the type of text messages described there (service-related messages, marketing messages, or both) from Create & Lead Marketing LLC at the number you provide, which may be sent using automated technology. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile information is not shared with third parties or affiliates for their marketing purposes. Carriers (such as AT&T, T-Mobile and Verizon) are not liable for delayed or undelivered messages.
Email. You can unsubscribe from marketing emails at any time using the link in the email. We may still send messages about your account or Services.
Privacy. Our Privacy Policy explains how we collect and use personal information and is part of these Terms.
Governing law. These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules.
Resolving disputes. Before filing any claim, you agree to email [email protected] with a description of the dispute and give us 30 days to try to resolve it informally.
Arbitration. If we cannot resolve a dispute informally, it will be resolved by final, binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Salt Lake County, Utah, or by video conference. Either party may instead bring an individual claim in small claims court, and either party may seek a court order to stop misuse of its intellectual property.
Class action waiver. Disputes will be resolved only on an individual basis. Neither you nor we will bring or take part in a class, collective, or representative action. If this waiver is found unenforceable for a claim, that claim will be heard in the state or federal courts located in Salt Lake County, Utah, and you and we consent to their jurisdiction.
Changes. We may update these Terms by posting a new version with a new "Last updated" date. Changes do not apply to a signed Client Agreement during its current term unless you agree in writing.
Other terms. If any part of these Terms is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not assign these Terms without our written consent. We are not responsible for delays caused by events beyond our reasonable control, including platform outages. These Terms, our Privacy Policy, and any Client Agreement are the entire agreement between you and us about their subject.
Contact us. Create & Lead Marketing LLC, West Jordan, UT 84084, [email protected]
Create & Lead Marketing LLC · West Jordan, UT 84084 · [email protected] · (816) 565-7574